TERMS & CONDITIONS

SHIPPING OPTIONS:

  • PUDO Locker to Locker - any size: R110

  • PUDO Locker to Door - any size: R210

  • PostNet to PostNet - up to 5kg - R110 (R30 per kg after that, Max 15kg)

  • Delivery within PE: R35

  • Collection*: Free

    *Collection at Bay Pet Feed & Seed ONLY once you have received confirmation that your order is ready. Collection Mondays to Fridays between 11:00 and 17:00, Saturdays between 11:00 and 13:00

HOW LONG WILL MY ORDER TAKE?

Orders are sent out 1-2 business days after payment has been received. Once your package is with the courier service, we cannot guarantee how long delivery will take. However, delivery with above mentioned service providers usually takes 1-3 business days. If a package has not been delivered within 15 business days, it will be considered lost, and measures will be taken to follow up with the courier service and a new package will be sent provided that the ordered products are in stock. Should we not have stock available, the customer will have the option to wait or receive a refund in the form of a credit to their account.

WRONG OR INCOMPLETE ADDRESS PROVIDED:

If a package is returned to us due to an incomplete or incorrect address, the customer is liable for all delivery costs to re-deliver the order. Tinky’s Treasures is not responsible for the loss of the order if the address provided at check-out is incomplete or incorrect.

WHERE DO WE DELIVER?

We deliver to any location in South Africa that is serviced by PUDO and PostNet. Extra delivery fees may apply if you do not have a PUDO locker or PostNet nearby or are located in an area where PUDO or PostNet does not deliver. In such cases, we will make use of alternative courier services at the expense of the customer.

RETURNS & REFUNDS:

We take the upmost care to ensure that products are packaged properly to avoid damage. Should your order arrive damaged or defective, please contact us immediately at tinkystreasures.jessica@gmail.com. You may be required to provide photo/video evidence of the damaged or defective product. Returns will not be accepted due to “buyer’s remorse”. If a product needs to be returned, all courier costs will be for the account of the customer. Should a product be found defective after investigation the customer will have the option of having the product replaced or to be reimbursed with a Tinky’s Treasures voucher.

PRICING & CONDITIONS OF SERVICE:

All prices are subject to change without notice and are not guaranteed. The price for an order that has been accepted by Tinky’s Treasures is not subject to change after acceptance. Tinky’s Treasures reserves the right to cancel an order or refuse service at any time without reason.

REPRESENTATION OF PRODUCTS ON WEBSITE:

We make every effort to display colours, sizing and images as accurately as possible. Certain factors, however, may slightly alter the appearance of products such as lighting and monitor display. We cannot guarantee that there will not be slight discrepancies in the colour seen on your screen versus the actual product. There may be 1-2cm discrepancies in sizing due to manual measurements.